Terms of service

Last updated: 15 September 2026

Overview

Welcome to Mello Superfoods. These Terms of Service ("Terms") apply to the Mello Superfoods website at mellosuperfoods.com and to every order you place with us. In these Terms, "Mello", "we", "us" and "our" mean Mello Superfoods, a business based in Victoria, Australia. "You" means the person visiting the site or placing an order.

By using the site or placing an order you agree to these Terms and to our Privacy Policy, Refund Policy and Cancellation Policy. If you do not agree, please do not use the site. We may update these Terms from time to time. The version on this page at the time you place an order is the one that applies to that order.

Nothing in these Terms limits any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

1. Who can order

You must be at least 18 years old to place an order or hold an account. By ordering you confirm that the details you give us are accurate and complete, that you are entitled to use the payment method you provide, and that your purchase is for personal or household use and not for resale.

You are responsible for keeping your account details and password secure and for everything that happens under your account.

2. Our products

Mello sells functional drink blends including mushroom coffee and mushroom matcha. They are foods, not medicines. Nothing on our site is medical advice and our products are not intended to diagnose, treat, cure or prevent any disease.

Our products contain caffeine. If you are pregnant or breastfeeding, have a medical condition, take medication, or are sensitive to caffeine or mushrooms, please speak with a qualified health professional before using them. Keep out of reach of children. Always read the label and follow the directions for use.

Results people share about their own experience are individual to them. Your experience may differ.

We do our best to describe and photograph our products accurately, but packaging, colour and appearance may vary from what you see on your screen. We may change or discontinue a product at any time.

3. Orders and acceptance

When you place an order you are making an offer to buy. We accept your order when we send you a shipping confirmation. We can decline or cancel an order at any time before then, for example where a product is unavailable, where we suspect fraud, where there was a pricing or listing error, or where an order breaches these Terms. If we cancel an order you have already paid for, we will refund you in full.

Please check your order carefully before you submit it. Once an order has been packed we may not be able to change it, but contact us as soon as possible and we will do what we can.

4. Pricing and payment

Prices are shown in the currency of your selected region and include GST where it applies to Australian orders. Shipping costs, if any, are shown at checkout before you pay. Prices, promotions and discount codes can change at any time without notice, but a change will not affect an order we have already accepted.

Payment is taken in full when you place your order (or, for subscriptions, at the start of each billing cycle) through Shopify's secure checkout. We do not see or store your full card details.

Only one discount code can be used per order unless we say otherwise. Some discounts cannot be combined with other automatic offers. If we discover an obvious pricing error, we will contact you and give you the choice of paying the correct price or cancelling the order.

5. Subscriptions

Some products can be bought as a subscription. When you subscribe you agree that we will charge your saved payment method and send a new order at the frequency you selected until you cancel. Your order confirmation email includes a link to manage your subscription, where you can skip a delivery, change the frequency or cancel at any time. Changes made after a renewal has been processed apply to your next order. Our Cancellation Policy has more detail.

6. Shipping and delivery

We ship from Australia to the regions listed at checkout. Delivery times shown are estimates and depend on the carrier. We are not responsible for delays caused by carriers, customs or events outside our control, but we will always help you track down a late parcel.

You are responsible for giving us a complete and correct delivery address. If a parcel is returned to us because the address was wrong or it was not collected, we may charge for re-delivery.

For orders shipped outside Australia, any import duties, taxes or customs charges are set by your country and are your responsibility unless the checkout says otherwise.

Ownership of the products passes to you once we have received full payment. Risk of loss passes to you when the parcel is delivered to your address.

7. Returns, refunds and our guarantee

We stand behind what we make. If you are not happy with your first pouch, contact us within 30 days of delivery and we will make it right in line with our Refund Policy.

If a product arrives damaged, faulty or not as described, contact us with your order number and a photo and we will replace it or refund you. This is in addition to your rights under the Australian Consumer Law, which cannot be excluded: our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

8. Promotions and discount codes

Promotions are subject to the conditions stated with them, including any end date and any limit per customer. We may withdraw a promotion at any time. Discount codes have no cash value and cannot be applied to an order after it has been placed.

9. Reviews, feedback and content you send us

If you send us a review, photo, comment or other content, you confirm that it is your own, that it is honest, and that you have disclosed any free product or incentive you received. You give us a worldwide, royalty free, ongoing licence to use, edit, publish and share that content in any medium, including for marketing, without payment to you. We may choose not to publish, or to remove, any content that we consider unlawful, misleading, offensive or off topic.

10. Intellectual property

The Mello name, logo, packaging, product names, photos, videos, text and site design belong to Mello Superfoods or our licensors and are protected by copyright and trade mark law. You may view the site for your own personal use. You may not copy, reproduce, scrape, sell or use any part of it for a commercial purpose without our written permission.

11. Acceptable use

You agree not to use the site for anything unlawful, to attempt to gain unauthorised access to it, to interfere with its operation, to upload malicious code, to collect other people's personal information, to place fraudulent orders, or to use automated tools to access or extract data from it beyond normal browsing. We may suspend or block access for anyone who breaches these Terms.

12. Third party links and tools

Our site may include links to other websites or tools run by third parties. We do not control them and are not responsible for their content or practices. Use them at your own discretion and check their terms and privacy policies.

13. Relationship with Shopify

Mello Superfoods is powered by Shopify, which enables us to provide the site and checkout to you. However, any sales and purchases you make in our store are made directly with Mello Superfoods. By using the site, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Mello Superfoods, including any injury, damage or loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Mello Superfoods.

14. Privacy

We handle your personal information in line with our Privacy Policy. Because the site is hosted by Shopify, some of your information is also processed by Shopify under its own Consumer Privacy Policy.

15. Liability

To the extent permitted by law, and subject always to your rights under the Australian Consumer Law:

• the site and its content are provided on an "as is" basis and we do not promise that the site will always be available or error free;
• we are not liable for any indirect or consequential loss, or for any loss of profit, revenue or data, arising from your use of the site or our products; and
• our total liability to you in connection with an order is limited to the amount you paid for that order, or, where the law allows, to resupplying the products or refunding their price.

Nothing in this section limits our liability for death or personal injury caused by our negligence, or for anything that cannot be limited by law.

16. Indemnity

You agree to cover any loss, cost or claim we reasonably suffer because you breached these Terms, broke the law, or infringed someone else's rights while using the site.

17. General

If any part of these Terms is found to be invalid or unenforceable, the rest still applies. If we do not enforce a right under these Terms straight away, we can still enforce it later. You may not transfer your rights under these Terms to anyone else. We may transfer ours to a business that takes over Mello Superfoods. These Terms, together with the policies linked above and your order confirmation, are the whole agreement between you and us for your order.

18. Governing law

These Terms are governed by the laws of Victoria, Australia. Any dispute will be dealt with in the courts of Victoria, and you agree to that jurisdiction, without affecting any consumer protection rights you have in the country where you live.

19. Contact us

Questions about these Terms or your order? Email us at superfoodsmello@gmail.com and we will get back to you as soon as we can.